 
OnServe Platinum Overview
The Platinum package combines all features of the Silver and Gold plans, plus adding extra Advanced Support features such as Unlimited Onsite and Remote Support.
Package Includes:
Monitoring Services
- 24x7 Availability Monitoring & Alerting
- Error & Event Log Monitoring
- Drive Space Monitoring
- Application & Database Monitoring
- Asset Inventory
Security Services
- 24x7 Desktop/Server Monitoring & Alerting
- Network Firewall Monitoring
- Microsoft Patch Management
- Managed Antivirus and Antispyware
- Security Administration
- Backup Monitoring & Administration
Maintenance Services
- Remote Server Administration
- User Account Administration
- Printer Management
- Log File Maintenance
Support Services
- Phone & Email Support
- Remote Control Support
- Onsite Support
Advanced Support Services
- Guaranteed Response Times
- Monthly Network Summary Reports
- Quarterly Executive Report & Review
- Annual Technology Plans
- 3rd Party Vendor Management
- Firewall/VPN/Router Management
- Asset Management
- Disaster Recovery Planning
- Assigned CTO (Chief Technology Officer)
- Scheduled CTO Calls
|
