This Agreement contains the terms governing your relationship as a customer and/or student with Micro Market Business Centre (1112076 Ontario Ltd.), and governing your use of this site. If you do not accept the terms of this Agreement, please do not enroll in Micro Market courses and please discontinue any use of this site. All references to "we", "us" or "our" refer to Micro Market. All references to "you" or "your" refer to you as the customer and/or student. The terms of this Agreement are as follows:
1. Privacy: Our Privacy Policy is part of this Agreement. You acknowledge that the Privacy Policy, amongst other things, permits us to provide information about you to certain Micro Market "partners" and to certain businesses which may be able to provide you with materials and services related to the courses that you take with Micro Market.
2. Micro Market Courses: We offer courses online, at our site, or, if we agree, at your site. Our course offering and related materials are described both in printed publications made available by Micro Market and at this website. Courses begin on the date scheduled in our course schedule, or on the date stated in the enrolment confirmation which we send to you. You may cancel your enrolment in accordance with the section entitled "Course Cancellation Policy", found below.
3. Course Cancellation Policy: If you wish to cancel a course registration, please contact us with your request for cancellation by calling or faxing the number found on your enrolment confirmation and specify the course name, course date, customer name, and student names. The effective cancellation is determined by the time when we first receive your cancellation notice. Cancellations made outside our standard business hours (8am to 5pm, Monday to Friday) will be effective on the next business day from date of receipt.
The refund policy for cancellations is as follows:
Application Training - Instructor Led Training :
Cancellation notice of 5 (five) business days is required to cancel a course without penalty.
Cancellation notice of less than 5 (five) business days will result in 50% of the course cost.
Cancellation notice within 1 business day prior to the start of the course or non-attendance is 100% of the course cost.
Technical & Certified Training - Instructor Led Training :
Cancellation notice with a minimum of 11 (eleven) business days is required to cancel a course without penalty.
Cancellation with less than 11 (eleven) business days will result in 50% of the course cost.
Cancellation notice within 2 (two) business days prior to the start of the course or non-attendance is 100% of the course cost.
Facility Rentals and Custom Group Events:
Cancellation notice of 10 (ten) business days is required to cancel a private course or classroom/facility rental without penalty.
Cancellation of less than 10 (ten) business days will result in a 100% of the private training or classroom rental cost.
Substitutions
Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. Our choice of instructor for any course is subject to change.
Canceling Course and/or Re-scheduling
Please note that we may cancel, postpone or reschedule a course in our sole discretion without notification. If any available substitute dates that are provided are not suitable to meet your schedule, you shall receive a full refund.
4. Micro Market Course Materials: Course materials are provided to you with specific separate license terms under shrink-wrap or other formats, and you agree to abide by such license terms.
5. Charges: The charges for courses and course materials in our published schedule and on our website are for your information only and are subject to change without notice up to the date we either confirm enrolment in a course, or we ship your order for course materials, as the case may be. The prices for courses includes the use of required course materials and equipment available at our site for courses taught at our location, but does not otherwise include student travel, living, computer, stationery and other expenses. Prices for course materials do not include shipping which is extra. Courses held at your site, or at another site agreed upon between the client and us, will be priced with a personal quotation. This price will be included on our final quote and will be accepted with faxed registration or other written confirmation between both parties. You agree to pay any taxes, duties or government levies of any kind resulting from transactions under these terms except taxes based on Micro Market's net income.
We shall have no obligation to provide you with any courses or other services or materials unless we receive full payment from you or authorization for payment satisfactory to us. Upon any failure to make payment in respect of any transaction, we may terminate the enrolment of you and any students registered by you.
6. WARRANTY: Micro Market cannot guarantee the outcomes or results of any course you may take with Micro Market. If you are not satisfied with the training received, Micro Market will repeat the training at no additional charge. THIS IS OUR MAXIMUM LIABILITY TO YOU FOR ANY DISSATISFACTION WITH A CLASS OR COURSE MATERIALS. THESE WARRANTIES REPLACE ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. WARRANTIES ON THIRD PARTY EDUCATION MATERIALS SHALL BE LIMITED TO THOSE PROVIDED BY THE MANUFACTURER OR PUBLISHER.
7. LIMITATION OF LIABILITY: EXCEPT FOR WARRANTY CLAIMS AS DESCRIBED IN THE SECTION ENTITLED "WARRANTY", WE HAVE NO OTHER LIABILITY TO YOU WHATSOEVER, EXCEPT FOR: DAMAGES FOR PHYSICAL HARM TO PERSONS CAUSED BY OUR NEGLIGENCE; DAMAGES FOR PHYSICAL HARM TO TANGIBLE PERSONAL PROPERTY AND REAL PROPERTY CAUSED BY OUR NEGLIGENCE. THIS LIMITATION ALSO APPLIES TO OUR SUBCONTRACTORS. IT IS THE MAXIMUM YOU ARE ENTITLED TO RECEIVE FROM US AND OUR SUBCONTRACTORS COMBINED. THIS "LIMITATION OF LIABILITY" SECTION APPLIES REGARDLESS OF THE BASIS ON WHICH YOU ARE ENTITLED TO CLAIM DAMAGES FROM US, INCLUDING BUT NOT LIMITED TO, BREACH OF CONTRACT EVEN IF A FUNDAMENTAL BREACH, OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE OR MISREPRESENTATION.
8. Time Limit for Legal Actions: Neither of us will bring an action under this Agreement more than one years after the cause of action arose. If you do not meet your payments, each time you do not pay will be considered a new cause of action.
9. Organizations that Market our Products: We have a contractual relationship with certain organizations or individuals, (such as agents) to market and support some of our courses and course materials on our behalf. Orders you place with us for our courses and course materials may be as a result of the marketing activity of these organizations. If so, we confirm that we are responsible for providing these courses and course materials to you under these terms. However, we are not responsible for any additional obligations these organizations may have to you or for any other products and services that they (and not we) may supply to you.
10. Changing These Terms: We may change these terms without notice. However, these changes will apply only to courses or course materials which we have not yet confirmed to you in writing. Unless otherwise provided in these terms, we may withdraw courses and course materials or change the contents of the course schedule or our website at any time without notice.
11. Accuracy and Quality of Information Provided to Micro Market: You guarantee that all of the information you provide to Micro Market is accurate. You may not submit to or post any information or images with Micro Market which may be illegal, harmful, defamatory, infringe the rights of others or are otherwise objectionable, as we determine in our sole discretion. You indemnify Micro Market for any third party claims arising from any material you submit, post or otherwise make available to Micro Market in any way. If you breach this paragraph, Micro Market shall have the option of canceling your enrolment, including all students enrolled by you, in all Micro Market courses, and we may remove any information and images you have provided to us from our site and from our records.
12. Access to and Operation of this Site: We shall have no liability for any loss of materials, assignments, data and the like submitted to Micro Market by students online or otherwise, and students shall be solely responsible for making backup copies of all such materials.
13. Links and Third Party Merchants: Our site contains links to other sites. These links are provided as references to help you and provided additional resources that may be of interest. These sites were independently developed by parties other than Micro Market, and we do not assume any responsibility for the accuracy or operation of such sites. We do not operate and control products and services offered by third party merchants identified or linked at our site and any dealings by you with such merchants shall be strictly and solely at your own risk and Micro Market shall have no liability for any transactions with such third party merchants.
14. Intellectual Property: The copyright, trademarks and other intellectual property and all materials shown at this site are owned by Micro Market or by business "partners" of Micro Market. You may view and make a single copy of the materials on this site for your personal records and non-commercial use, but no materials on this site may otherwise be copied, distributed, communicated or used in any form or manner without the written permission of Micro Market.
15. General Matters: You may not assign or transfer this Agreement in any way. Micro Market may assign this Agreement to a third party who assumes all obligations to you. Any parts of this Agreement found invalid by a court or tribunal shall be severed leaving the balance of the Agreement in force. You guarantee that you have authority to bind all students enrolled by you in any Micro Market course to the terms of this Agreement. You confirm that copies of this Agreement have been made available to all such students.
16. Termination: We may terminate our relationship with you if you breach any terms of this Agreement or otherwise engage in harmful, illegal or fraudulent activity in relation to Micro Market, any Micro Market courses or other offerings, or this site. If such termination occurs, we may cancel the enrolment of you and any of your students in all Micro Market courses, effective immediately, without refund.
17. Law and Claims: This Agreement shall be governed exclusively by the laws of Ontario, Canada without regard to conflict of laws. Any claims against Micro Market are subject to the exclusive jurisdiction of the courts for Ontario, but if you violate or threaten to violate our intellectual property or other rights, we may commence legal proceedings in any jurisdiction against you to protect Micro Market's rights.
18. CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, and Networking Academy are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners
Ken Reid- Vice President
Micro Market Technology Inc.
700 Progress Avenue
Kingston, Ontario,K7M 4W9
Phone: 613-634-8125
E-mail: ken@micromarket.on.ca |
