IT Certification Training Courses, Computer Support Services, and Website Design. Based
in Kingston & Brockville Ontario for delivery anywhere in Canada.
or phone 1-877-996-6622 and a training consultant will contact you to discuss your needs
Identifying and understanding customer needs
Translating from technical jargon into user-friendly language and back again
Turning negatives into positives
Managing difficult people and situations
Helping skills for customer service and support staff
Effective communications in person and on the phone
Developing a rapport with a view to providing ongoing service
Sorry , there is no class currently scheduled for this course, if you have 4 or more students
please contact us and we will schedule a class for you. Otherwise call and you can be added to
the waiting list for the first available class.
Course Schedule