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RW Electric, Kingston, Ontario - Managed Network Support
5/8/2007
Established in 1967, R. W. Electric is a family owned business and is also one of Eastern Ontario's most recognized electrical contractors. Originally serving just the home market with 2 employees, they have expanded into a full service electrical contractor with 18 staff who provides service to residential, industrial, commercial, and institutional customers. R. W. Electric offers clients a wide range of services through its diverse operations. These include installation and maintenance of pole lines, submarine cables, outdoor/indoor lighting, underground locates, and traffic signals & street lighting. Their equipment fleet is comprised of service trucks, bucket trucks, a backhoe, auger trucks and a mini excavator, and they even have two barges for island work. Although the company has grown substantially since its early years, R. W. Electric still adheres to their genuine commitment of delivering to their client’s quality workmanship, prompt service and good value for their money. The next time you see crews working on signal lights or street lighting systems, chances are you’ll see the RW Electric Inc. logo on the truck.
The Need
RW Electric had grown to the size where they needed help to manage their network and didn’t know how to proceed. They were experiencing issues that are shared by many companies who have always tried to manage their network in-house, and who didn’t have the IT expertise. As they grew, they were purchasing computers to meet their current needs, without planning for the future of their network. Their email was hosted by an outside service provider and was difficult to manage. They were concerned with people getting unauthorized access to files on their network. Their Office Manager had become the “go to” person when any of the staff were having problems with their computers, programs, and network. She was experiencing many interruptions which were affecting her ability to handle the daily affairs of the business. When problems did occur, they would generally bring their operation to a standstill until they were solved. They also needed to be able to share their Outlook calendars for scheduling of staff, and needed to integrate a new office in Almonte into their network.
How did Micro Market Help?
We made recommendations that would help them get their IT resources under control. We installed a Microsoft Small Business Server with Exchange to move them into a networked environment. This allowed them to share their Outlook calendar, manage their email more effectively, and to manage the security for accounting files and other sensitive data. We also installed Microsoft Terminal Services to allow their staff to log in remotely and access the network from anywhere. This also enabled their staff in Almonte to securely log in and work locally, send and receive email, and access company files as though they were in the office in Kingston. RW Electric also signed up for our Platinum OnServe Program which allowed their Office Manager to concentrate on activities which were important to her, and that would help them grow their business. Through OnServe, they are also receiving unlimited onsite and remote support, strategic guidance, and network planning which will maximize the use of their IT investment, and help them move into the future. Their owner, Bob Hodgson, has expressed that he has always been looking at better ways to use new technology, but the time involved in researching how to implement it was very cost prohibitive. “With OnServe, I now have the resources to help me make the right decisions.”
Financial Company looking for reliable computing and uptime
3/1/2007
Randy is the owner of MatRx Financial Group, a boutique full service investment firm in Kingston. Here he develops strategies to grow and protect the net worth of small business owners, professionals, and senior managers. His goal is simply to make more money for clients than they could make at any other place. This is accomplished through personally designed portfolios and a unique economic planning model. Randy relies on the old fashion methods of hard work, integrity and pay for performance.
The Need
The MatRx staff depend on computer systems to carry out everyday operations. They use the internet extensively to coordinate all aspects of the wealth management process. If their network goes down, Randy might as well close the office until the problem is identified and resolved. Downtime is not an option. In business today you cannot afford to lose connectivity. This would instantly mean lost time and an unpredictable amount of money.
How did Micro Market Help?
We introduced Randy to our OnServe IT Support program. Our OnServe team now monitors Randy's computer systems and network to spot problems before they become critical to his daily operations. If a problem should arise, Randy can take comfort knowing that the OnServe program offers unlimited onsite and remote support at no extra cost. Randy told us how he now enjoys the dependability, and consistency which OnServe delivers, and that ensures his business success.
Brockville Manufacturer James Ross Ltd. signs on with OnServe Inc.
10/1/2006
James Ross Ltd, located just minutes North of Brockville in the newly formed Elizabethtown, has signed for managed services and the Platinum OnServe arrangement. OnServe Inc. was selected because they offer a relationship that is different from all of the other service providers out there. OnServe Managed Services provided an alternative to hiring a full-time IT staff member, and the high cost of maintaining and managing that new employee. Now James Ross receives support from a team of professionals at a fraction of the cost of hiring full-time.
The OnServe Platinum relationship is based on an all-in IT solution, where all network and desktop support is covered with no extra billing. The client is billed an affordable monthly fee for all support services. This way clients can budget their IT better, and can actually redirect their IT budget to areas that improve business growth. To learn more contact OnServe at www.onserve.ca, or by calling 877-996-6622
Darran Green Sandblasting gets competitive advantage with OnServe
6/1/2006
Darran Green Sandblasting has selected OnServe managed IT services, provided by Kingston company Micro Market Business Centre, to gain a competitive advantage with leading computing and network technology. “Computers and network technologies are not what we do best” said Darran Green, Owner, “but I now have access to a complete team of experts that are helping me grow my business and teaching us how to use these technologies smarter.” OnServe managed services provides clients with a completely managed IT system, and includes strategic and line-of-business planning so that clients can make better use of technology. Darren Green Sandblasting provides industrial construction, sandblasting and painting services and is located in Deseronto, Ontario.
OnServe Managed IT Services selected by the United Counties of Stormont, Dundas & Glengarry to manage networks and servers.
5/19/2006
Micro Market Business Centre is pleased to announce today that we have entered into an agreement with the United Counties of Stormont, Dundas & Glengarry to provide ongoing IT support for their network servers and routers. The counties selected the platinum level of our OnServe program of managed IT services.
Our OnServe program offers leading edge network platforms and management tools for clients as part of our proactive approach to providing Managed IT services. We use proactive, proven methodologies and services to ensure your network is efficient, secure, and productive:
* Strategic planning and review for your IT investment
* Detailed site inventory and network documentation
* 24x7x365 proactive network and security monitoring
* Unlimited remote support for rapid problem resolution
* Scheduled maintenance with automated software and patch updates
* Disaster recovery and security system planning
Municipalities and Townships get the staff training for improved productivity
5/3/2006
On May 11/06 Micro Market Business Centre starts training the staff at the Township of Perth. Training is for the different town groups, administration staff, Fire & Police departments.
Training events are customized course with on-site delivery. Training is delivered by qualified and certified Microsoft Certified Trainers. "Local government and municipal organization are realizing that purchasing new computers and software doesn't mean better productivity" said John Garnett, Corporate Sales/Training manager, "people need to upgrade their skills to better use these new technologies.
Micro Market is a leading provider of computer training and Managed IT services in Easter Ontario.
OnServe protects private information and enhances network security
5/1/2006
Micro Market announced today that they are introducing enhanced managed security solutions as part of the OnServe managed services offering.
"Our clients who collect and maintain client data are concerned about the legal implications of guarding that information", said Ken Reid, Vice President of Micro Market," and that is why we have improved the OnServe program to include managed network security".
OnServe is an affordable way to access industry "Best Practices" to protect against legal action that may result from unsecured data. Those industries including financial, healthcare, legal, and distribution are welcoming this introduction and taking advantage of the OnServe program to protect data and to demonstrate that they are taking all reasonable action to protect client data.
Micro Market is a leading provider of managed IT service and technical training in Eastern Ontario.
DND Selects Micro Market for Microsoft Application Training
4/7/2006
Micro Market announced today that they have been awarded a three year contact to provide training for Microsoft Word, Excel, PowerPoint, Access, and Visio. Micro Market beat out seven other training companies and was awarded this contract with an estimated three year value of $310,000.00.
The training is being provided for all staff at CFB Kingston and CFB Trenton.
Hendrix Restaurant & Equipment Supply Ltd relies on OnServe to manage their IT systems growth.
4/1/2006
Hendrix Restaurant & Equipment Supply Ltd chooses OnServe Inc to manage their IT infrastructure and assist in building their business systems. Previously the internal management of Hendrix actively participated in the day to day management for their IT systems. As the Hendrix enterprise took off, management needed to be spending more time building their business and less time fixing computers. OnServe was the answer, and with the OnServe Platinum program Hendrix management is able to concentrate on managing and building their business as it enjoys double digit growth.
OnServe Inc, provides enterprise IT support and security services for small and mid-size business. Contact OnServe at www.onserve.ca or by calling 877-996-6622.
Municipality chooses Micro Market Learning Solutions to meet their computer training needs.
3/10/2006
Micro Market Business Centre has landed another municipality – Town of Perth. “After several in-depth joint meetings on client needs, a training plan was developed” said Ken Reid, Vice President, Micro Market Business Centre. Training will be on-site during April & May and will be for the town staff in Microsoft 2003 applications. Micro Market Business Centre does training for other municipalities such as City of Kingston, County of Hastings, County of Lanark, United counties of Leeds & Grenville, and City of Quinte West to mention a few.
Managed Services complement existing Information Technology Staff
3/1/2006
The Corporation of the City of Quinte West has turned to the certified staff at OnServe Inc. to assist in their network management. OnServe managed services provides the City of Quinte West with the additional resources needed to manage their IT infrastructure and critical desktop computers without the need of hiring another full time staff member.
This means that the City is able to allocate more of their budget into building better IT systems to improve both internal administrative services as well as improving services for their constituents. On
OnServe Inc. provides the City of Quinte West with managed services for their servers and critical desktop computers. Servers are monitored 24X7X365 and are maintained with critical security updates and service packs. In addition, this all in service means that any services performed to these servers and desktops is covered under an affordable monthly fee system. OnServe is enterprise level support that includes Microsoft Certified Partner for Security Solutions. OnServe prevents disruptions in IT systems, and provides industry Best Practices for securing networks and VPN connections.
OnServe Inc. is a division of Micro Market Inc., and is Eastern Ontario’s leading supplier of managed services for small and midsize businesses. Visit www.onserver.ca for more detail, or call 877-996-6622.
Micro Market Business Centre has won two technical computer training contracts at CFB Borden. Training will take place in January & March. The training is to upgrade the skill set of the DND helpdesk staff. “This brings the list to four DND bases in Ontario that we now do technical training” says John Garnett, Corporate Sales/Training Manager, Micro Market Business Centre. “The training curriculum was customized to the training needs of the client – we teach them what they need to know to do their job function” said Ken Reid, Vice President, Micro Market Business Centre.” More & more training requests are going this route – some clients want training around certifications and some just want basic knowledge so that people can better perform their job function”, said John Garnett.
MMBC wins CFB Petawawa training contract – Feb/06
1/13/2006
Micro Market Business Centre announced today that they have won a three week technical computer training contract at CFB Petawawa during the month of February. The training consists of: Microsoft server 2003 upgrade course, Exchange 2003 and the official CISCI - ICND 2.2 course. “Computer training at CFB Petawawa has eluded us in the past, but this time we were successful” said Ken Reid, Vice – President, Micro Market Business Centre.
Micro Market first to offer complete IT Managed Services with OnServe
11/4/2005
Micro Market announced today the introduction of its managed services program OnServe.
OnServe is a complete IT management process that provides enterprise level IT support on a small business budget. OnServe changes the traditional relationship between the client and their IT support organization by rewarding both organizations for fewer business disruptions. “Most service organizations are rewarded when computers and networks fail with traditional hourly billing", said Glenn Reid, Vice President MMBC, " but The OnServe relationship is based on creating a well managed solution that rewards based on fewer business disruptions".
OnServe provides companies that are growing and recognize that their IT is an integral part of their continued success, with a complete IT team on an affordable fixed monthly budget. The OnServe process is designed around a continual cycle of assessing, planning, improving, and managing IT assets and services. “Our clients want more from us than network maintenance, they want to learn how technology can assist in their business growth", said Shawn Reid, President, " OnServe accomplishes this through routine management and strategic IT planning meeting".
OnServe delivers the safest and most secure network for companies that want to grow and delivers the guidance that most organizations need to make strategic business decisions at the right time.
Micro Market Business Centre announced today that it has received certification as a Microsoft Certified Partner for Security Solutions
6/20/2005
Micro Market Business Centre announced today that it has received certification as a Microsoft Certified Partner for Security Solutions. As a Security Solutions Partner, Micro Market is providing its clients with the best in security guidance and helping them protect against IT security threats. Micro Market is also providing security training services to improve security awareness across the board. This certification enables Micro Market to join an elite group of authorized security providers and offer its customers more resources for protecting their IT infrastructure.
“This certification creates a tremendous advantage for Micro Market Business Centre customers seeking improved security for their network. ,” said Shawn Reid, President of Micro Market Inc. “This relationship demonstrates our commitment to extending our value for our customers. We are the only company in the Seaway region to gain this certification and to offer comprehensive IT security services.
“Gaining this certification was not an easy task and required a major commitment for our certified technical staff,” said Ken Reid, Vice President of Micro Market. “I am proud of our team staff and I know our clients will benefit by our leading edge security capabilities.”
Micro Market provides a full range of network administration and security services. For a limited time local businesses are being offered a free security assessment. Clients will receive a report card that shows their areas of strength and weakness. This is a great opportunity for business to get their systems tested and to begin their security planning.
Wins contract to supply the Canadian Forces, Navy (Victoria B.C.), with technical computer training
4/8/2005
Micro Market Business Centre announced today that it has won a contract to supply the Canadian Forces, Navy (Victoria B.C.), with technical computer training. Training for this contract began on April, 4, 2005 and will continue until the end of August. This contract has an estimated value of $425,000.00..
“This is the third contract that Micro Market has won with the Canadian Navy, first in Halifax and now in Victoria. Obviously we are delivering the highest quality training and it is being well received,” said Shawn Reid, President, Micro Market Business Centre. “We have an unbeatable strategy for uncompromised certified technical training at the best possible price, and that’s what clients want”.
Over the next five months Micro Market will deliver courses that include; Microsoft Windows Server®, Comptia® A+ & Network +, Cisco® CCNA®, Unix, Microsoft Clustering, HTML & FrontPage, and more. These courses provide a solid foundation for these seamen to monitor and manage IT systems while aboard our Canadian Forces ships. By the end of the term, Micro Market will have provided training for over 96 students.
MMBC wins $1.7 Million , three year contract with the Canadian Forces!
4/4/2005
Kingston, Ontario, Canada — K7M 4W9, 2005 — Micro Market Business Centre., certified network support and training, today announced it has won a contract, worth a total estimated value of $1.3 million over three years, with the Department of National Defence. Micro Market Business Centre, a national leader in technical computer and network training, will be delivering a series of technical courses beginning April 1st, 2005, for the Canadian Forces Joint Signal Regiment, located in Kingston, Ontario. This is a three year call-up agreement, with a two year extension option, that includes training for Cisco® ICND®, Microsoft® Windows Server 2003®, Sun Solaris® Unix, Microsoft Office Applications, and Exchange Server. “A contract of this magnitude is great for our company and our community”, said Ken Reid, Vice President, Micro Market Business Centre “and I’m sure that we’ve turned some heads with the other national training companies.”
This is the third major contract won by Micro Market in the past year for the military, and it’s the third time Micro Market has won the business for the Kingston regiment. As a result Micro Market now has training capabilities across Canada, with locations in Halifax, Ottawa, Brockville, Kingston, and Victoria. Training solutions are focused on the needs of the corporate IT environment with customized curriculums, flexible scheduling, and the ability to deliver top quality training anywhere, anytime.
“Micro Market has adopted a business strategy that is simply better than the competition”, said John Garnett, executive sales manager of Micro Market Training Centre. “We do all the work, and deliver certified training that is relevant, well delivered, and within the budget”.
Victoria, BC Location of Cisco® CCNA® lab.
3/22/2005
"Learning on real equipment is essential for network professionals" said Shawn Reid, President of Micro Market "and our new Cisco lab in Victoria, BC, is the best hands on learning lab of its kind". Micro Market's newest training centre located at 1806 Vancouver St., Victoria, BC, has been outfitted with the largest assortment of Cisco devices for CCNA and CCNP® learning. This location also boasts the most up-to-date computer equipment for Official Microsoft learning as well. Courses offered include Windows Server 2003, Exchange Server 2003, SQL Server, and Security courses. Micro Market provides hands-on technical and application training geared toward corporate and government needs, by offering group rates and custom course design and scheduling.
CCNA boot camps are offered in Kingston (Ontario), Halifax (Nova Scotia), and Victoria (British Columbia).
As a corporate training leader, public sector and corporate clients are encouraged to contact a training consultant who can provide clients with a truly customized learning experience.
Remote Network Administration and Health Monitoring
2/25/2005
Micro Market offers improved service delivery and provides clients with better service economies. " Our new Remote Network Support programs offers improved network support, with additional cost savings passed along to the client" said Ken Reid, Vice President of Micro Market Business Centre. Remote support services provide twenty-four hour network and server monitoring as well as the fastest access to server and desktop support. "Because much of the service is provided without time and travel, we can pass along these savings to our valued clients", said Glenn Reid, V.P. IT Services.
Remote Support agreements can be customized to suit the support needs of the client, and can be as simple as having a server monitored or as comprehensive as having complete desktop and application support.
Visit our Remote Support Page for more details.
Security Awareness - essential for corporate security.
2/19/2005
Micro Market introduces a new security initiative with IT training as well as end-user awareness education.
"It is critical that security planning include more than infrastructure and perimeter protection", said Ken Reid, Vice President of Micro Market Business Centre, " and that organizations come to realize that each and every individual within the company play a critical role in maintaining a secure environment". Micro Market is leading the charge with security awareness and other essential security training and consulting services. Speaking at Toronto's Empire Club, Symantec's chairman and CEO, John W. Thompson, addressed the importance of security intelligence in protecting business revenue and reputation.
Thompson told the audience the IT industry and governments must come together to educate the masses for safe computing. Now is the time for security players to dispel with traditional technology jargon and acronyms and speak in common terms to business and personal users, he said.
"Businesses and governments have an enormous role to play in terms of raising the awareness of people about what they should and should not do in a well-connected, wireless, or wire-lined digital economy," he said. "The more we do about that, the more we will deal with and mitigate some of the risk associated with fraud and identity theft."
Training and consulting services for security is delivered across Canada and can be arranged by contacting a Micro Market.
Micro Market offers Free Security Assessment
1/17/2005
Micro Market has introduced a free two-hour security assessment for the small business community. "Small business owners often don't have the resources or knowledge needed to protect their data" said Glenn Reid, V.P. IT Services, "and Micro Market is helping these companies by offering some guidance for protecting them against security threats". This service is offered for free for local small businesses, while larger business (100 Plus Networked PC's) can contract for a more comprehensive service.
Visit our security request page to arrange your security assessment.
Micro Market to teach the Canadian Navy.
1/12/2005
Micro Market Business Centre announces its entry into Victoria, British Columbia, and a contract to provide training for the Canadian Navy, as awarded by the Department of National Defense (DND Canada). Micro Market wins this national Merx contract valued at over $250K beating out several other national training leaders. The Navy will be receiving instructor lead training for Windows Server 2003, Microsoft Exchange Server 2003, Clustering, A+, Network +, Networking and Router Configuration, Network Security, Web design, Unix, Domino Server and more. Micro Market is a leader in authorized instructor lead training and offers training nationwide.
Micro Market delivers Cisco® authorized training.
9/2/2004
Micro Market Business Centre announced today that it now delivers Cisco training as a sponsored organization of Element K, A Cisco Learning Solutions Partner and a leading provider of e-learning solutions for technology and business skills. This sponsorship enables Micro Market to join an elite group of Cisco authorized training providers and offer its customers the latest Cisco training, leveraging Cisco proprietary content. Micro Market is a leader in authorized instructor lead training and offers training nationwide.
Micro Market wins bid in Northern Ontario to provide Network Migration service, as client upgrades from Novell / GroupWise to the Windows Server 2003/Exchange environment.
8/22/2004
Micro Market wins bid off MERX (On-Line Government Bidding System) to perform migration services for northern Ontario’s Contact North/ Contact Nord (CN) . Micro Market’s certified team of MCSE’s will deliver migration services to bring Contact North from their existing Novell Netware Server to a Windows Server 2003 environment. This includes migrating CN’s existing GroupWise mail system to a Microsoft Exchange 2003 mail system. Micro Market will also provide network support services through remote network management systems. Micro Market is a Microsoft Certified Partner specializing in infrastructure and security services.
Kingston, Frontenac, Lennox & Addington Public Health Unit looks to Micro Market for continued Outsourced IT Services for Windows 2003 and Exchange 2003 Servers;
1/11/2004
KFL&A Public Health Unit sticks with Micro Market to provided a complete line of IT services and signs a three year deal for outsourced services. Services are to include certified support for Microsoft Windows Server 2003, Exchange Server 2003, Certified Training Services, Cisco, Accpac, and other related technologies. Micro Market was selected over other local, regional and national service providers because of our depth of services, flexibility in service offering, and our exceptional past performance. Micro Market is a Microsoft Certified Partner specializing in infrastructure and security services.
Micro Market Training Centre announces its growth into the national training market!
8/25/2003
Kingston, Ontario, Canada — K7M 4W9, 2003 — Micro Market Inc., Professionals training professionals, today announced it has been awarded a major technical training contract for the Department of National Defense. Micro Market, which provides authorized application and technical computer training, will be delivering a series of sixteen technical courses beginning August 25th, 2003, for the Canadian Navy. “Micro Market has penetrated the national market for leading edge technical training,” said Ken Reid, Vice President, Micro Market Inc. “ Performing a training job on Canada’s east coast for the Canadian military demonstrates or ability to compete against other leading national training companies, and to provide top quality training, customized to suit the clients learning objectives.” Micro Market is a leader in authorized instructor lead training and offers training nationwide. Customized instructor lead training for Windows Server, Unix, HTML, FrontPage, Domino Server, A+, Network +, Microsoft Exchange Server, and Cisco will be delivered to the client with post class assessments and reviews.
